FAQ

WHAT IS THE LOOP PANEL

  • The LOOP panel is designed to find out people’s attitudes and opinions about policing, crime and disorder in Lancashire.
  • The LOOP survey is a place where you can give us your opinion on everything to do with policing in Lancashire in general.

WHY SHOULD I TAKE PART?

  • The responses you submit ultimately shape the way policing in Lancashire is delivered to you.

WHAT DOES BEING A PANEL MEMBER INVOLVE

  • You will be asked about your views about various police activities or initiatives.
  • We understand that you have a busy lifestyle, so we don’t expect you to complete every survey just whenever you have time. As we are interested in following trends however, we would appreciate it if we could rely on your participation as the more surveys you fill in, the better the information we receive about policing in Lancashire.

WHAT DO YOU DO WITH THE INFORMATION I SUBMIT

  • Surveys are run by HandsOn research on behalf of LOOP.
  • HandsOn would like to reassure you that all the personal information that you have provided will be kept strictly confidential and will only be used to send information relating to this study. HandsOn will never sell or pass details to a third party and strictly adhere to the MRS code of conduct.
  • You shall be entitled to complete assurance that no information collected in a research survey which could be used to identify you, will be disclosed to anyone else without your agreement; that the information you supply shall not be used for purposes other than research and that you will in no way be adversely affected as a result of participation.
  • The answers you give us will be treated as confidential unless you have given your consent to the contrary. In the relatively few instances where we ask you for permission to pass data on in a form which allows you to be personally identified, we will ensure that the information will be used only for the purposes stated.
  • As with all forms of marketing and opinion research, your co-operation is voluntary at all times. No personal information is sought from or about you, without your prior knowledge and agreement.
  • We use cookies for quality control, validation and to inform site usage – refer to our Privacy policy for more information. You can configure your Browser to notify you when cookies are being placed on your computer. You can also delete cookies by adjusting your browser settings.
  • We automatically capture information about your browser type in order to deliver a survey best suited to your software. We do no other invisible processing of data from your computer.
  • Our web site has security measures in place to protect the loss, misuse, and alteration of the information under our control. Only certain employees have access to the information you provide us. They have access only for data analysis and quality control purpose
  • Your survey invitation and reminder emails contain a link at the bottom of the message to view our detailed privacy statement. Please read this for more information about our commitment to data protection.

WILL I RECEIVE A REMINDER TO FILL IN THE SURVEY

  • You will be sent an initial invitation email to the survey, when the survey opens. You will also receive a reminder email later before the survey closes if you have not yet filled in your survey.
  • These emails will be sent to the email address you used to register for the survey.
  • Please email the Helpdesk at LPA.Information@lancashire.gov.uk with “Unsubscribe” in the subject line of your message. You will be removed from the panel as soon as possible, and we will no longer send you any correspondence.

CAN I SUGGEST TOPICS FOR THE POLL OF THE WEEK?

  • We’d love to hear your suggestions for future Weekly Polls - simply email us at LPA.Information@lancashire.gov.uk  with “Poll of the Week Suggestion” in the subject line of your message.

HOW LONG CAN I TAKE PART IN THE SURVEY?

  • In principle you decide how long you participate in the LOOP Survey. However, for the continuity of the research, be would appreciate being able to count on your participation for a minimum of 6 months.

I CAN'T REMEMBER MY PASSWORD?

HOW DO I ACCESS THE SURVEY?

  • Click on the Survey link at the top of the page. If you have registered as a LOOP panel member you will be able to log-in to the LOOP portal and access your survey.
  • Once registered, you can access the portal with your username and password to complete the survey, participate in the weekly fun polls and view instant insights from the survey.

I WANT TO EDIT MY PERSONAL DETAILS, HOW CAN I DO THIS?

  • Within the dashboard module click on the link to change your details. You will be able to change your personal details by following the instructions on the screen.
  • Alternatively, click on the button which displays your name in the top right hand corner of the screen, and you will be guided through the process of changing your details.
  • If you had an account with the old site, then when you first login to the site, you will be requested to provide a new username for this site.

HOW DO I RECOMMEND A FRIEND?

  • Fill out your friend’s details in the “Refer a friend” module on the panel pages, and your friend will be contacted directly about their participation.
  • I AM HAVING PROBLEMS WITH THE SURVEY- WHAT DO I DO?
  • If you are experiencing delays with the survey loading, or are unable to complete the survey, please close your browser window and wait ten minutes before attempting to access the survey again.
  • If this does not resolve the issue, please email LOOP team at LPA.Information@lancashire.gov.uk with details of your browser and the problems you are experiencing.

I HAVE A QUESTION THAT DOES APPEAR HERE-WHAT DO I DO?